We suggest you do so, especially if you don’t remember your password. You can get a new password before starting the whole process. Otherwise, you will enter your login and password at the checkout page.
Click on Sign in at the top of the site then enter your email in the Lost Your Password box. If your email is in our system, you will receive a new password immediately.
It is possible that your school has divided the school list into several parts if your child is enrolled in a specific program or option. The same is true if you have children attending another grade level or even another school. If this is the case, once in the page of the first school list, proceed as follows:
It will be possible to send us your list by email; we will publish it online quickly and let you know when it's available (usually within 2-3 days). We accept lists of most CSS in the Greater Montreal area.
If you cannot find an answer to your question on this page, use the Messenger chatroom on the site (bottom right corner).
Just change the quantities in your cart.
We suggest that you first transfer the list to the cart, click on the cart icon at the top right, then on Modify and validate.
Of course. Once your lists are transferred to the shopping cart, you can shop any other product and add it to the cart. It will be added to the content of the cart. This will be the case if you wish to add a backpack, a lunch box and any other personal items to your order, for example.
Here are quick links to shop for backpacks and lunch accessories
We charge a preparation fee for all school supplies orders since preparing a complete school list requires additional resources and set-up for our business. Otherwise, you will have the options of picking up your order in one of our stores or have it delivered to your home.
Note that preparation and delivery costs are applied per order. They are therefore the same if your order contains several school lists. It is advantageous for you to place a single order for all of your children's school lists. You will only pay preparation and delivery fees once.
The time depends on the volume of orders to be processed and your location. As a general rule, unless an item is temporarily missing, you will receive your order within 10 working days.
You absolutely must wait to receive an email telling you that the order is ready so that you don't have to go to the store unnecessarily. The order is not necessarily prepared in the store you have selected.
Your order is put on hold while we receive the missing item. You are notified by email that the order is on hold. When the missing item is available again, we will complete your order. You will receive a notification that your order is ready to pick up in store or will be delivered, depending on the option you have selected at checkout.
In the registering form, it is possible to indicate that you accept replacement items. We will then substitute any missing item with another that we deem similar, in terms of features and price. Our team will contact you in the rare event that a missing item does not have an immediate substitute.
This type of situation occurs mostly when the publishers have fallen behind in the delivery of school books and novels, even if these have been ordered several months in advance. In mid-August, we contact all customers whose order is still pending due to a missing item to offer you different options.
Absolutely.
If you know your vacation dates, you can put them in the registration form, so we can schedule a delivery accordingly.
Canada Post leaves a card at the door indicating that you can pick up the package at one of their drop off points.
Our drivers usually call before coming to your home. You can contact us immediately if you are unable to attend. We will move the delivery day at your convenience.
